Niacom doesn’t believe in promotions for new customers. We feel that all customers, both new and long-term, should always get our best rates. Niacom also makes an explicit promise to our customers that rates will more or less stay the same throughout our partnership together. Rates may be increased from time–to-time as a cost of doing business, but you can be assured that Niacom will always deliver our state-of-the-art service for the lowest rate we possibly can. That is the Niacom Promise.

It’s possible Niacom may not be available in your neighborhood ☹. Bigger isn’t always better, however, and we are doing our very best to get our services to where you need them to be. If we have built our network in your neighborhood, you’ve likely seen us digging on your lawn or received a postcard in the mail. If that’s not the case, we probably haven’t made it to your house yet. Rest assured though, we’re always looking for more neighborhoods to expand our services to! - click here and let us know where you live and why you want service!

When Niacom says we have local support, we mean LOCAL Support. The kind of support that’s no more than a 20 minute drive. Notwithstanding the fact that Niacom is headquartered in Buffalo, we really do have a passion for localized support. From community and culture, to favorite food and sports teams, to accents and demographics, it’s always easier to understand and relate to someone that lives in your neck of the woods. That’s why Niacom feels so strongly that local support is the key to success and a great service. You can be sure that wherever your Niacom service is located, your technical support agents will never be far away…

We at Niacom know that we are only as strong as our local towns and communities. Without their involvement, it would be more difficult to provide you with a great service. That’s why we are always looking for new partnerships and new ways of doing business. That usually starts right here in the local towns and municipalities we serve. Whether that means assisting local government or partnering with your neighborhood home owner’s association (HOA), we’re here for you and your neighborhood, regardless of what service provider you choose to use. To find more about how your HOA or municipality can connect with Niacom, click here.